Refund Policy
At Hi-Tek Computers, we want you to be completely satisfied with your purchase. If you are not satisfied with a product you have purchased, we offer a hassle-free refund process.
3-Day Satisfaction Guarantee
If you don't like a product for any reason, you can request a full refund within 3 days of receiving your order. We will process your refund promptly and return the full purchase amount to your original payment method.
Refund Eligibility
- Product must be returned in its original condition with all accessories and packaging
- Refund request must be made within 3 days of delivery
- Product must not be damaged, used, or modified
- All original tags, labels, and documentation must be included
Refund Process
- Contact our customer service team within 3 days of delivery
- Provide your order number and reason for refund
- We will provide you with a return authorization and shipping instructions
- Ship the product back to us using the provided instructions
- Once we receive and inspect the product, we will process your refund within 5-7 business days
Refund Timeline
Refunds will be processed to your original payment method within 5-7 business days after we receive the returned product. The time it takes for the refund to appear in your account depends on your bank or payment provider, typically 3-10 business days.
Cancellation Policy
You have the right to cancel your order before it is shipped. Once an order has been shipped, it cannot be cancelled, but you can still return it under our refund policy.
Order Cancellation
- Orders can be cancelled within 24 hours of placement, provided they haven't been shipped
- To cancel an order, contact our customer service team with your order number
- If payment has been processed, a full refund will be issued within 5-7 business days
- Once an order is in "Processing" or "Shipped" status, it cannot be cancelled
Custom Orders
Custom or personalized orders may have different cancellation terms. Please contact us immediately if you need to cancel a custom order, as these may be subject to additional fees if production has already begun.
How to Cancel
- Contact our customer service via phone or email with your order number
- Provide your order details and reason for cancellation
- We will confirm the cancellation and process your refund if applicable
- You will receive a confirmation email once the cancellation is processed
Privacy Policy
Last updated: December 16, 2025
At Hi-Tek Computers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and shipping address
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Account credentials if you create an account
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and our services
- Send you marketing communications (with your consent)
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information only with:
- Service providers who assist us in operating our website and processing payments
- Shipping companies to deliver your orders
- Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@hitechcomputers.com
Phone: +92-333-2673177
Terms & Conditions
Last updated: December 16, 2025
Please read these Terms and Conditions carefully before using our website and making a purchase. By accessing our website and making a purchase, you agree to be bound by these terms.
Acceptance of Terms
By accessing and using the Hi-Tek Computers website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
Use of Website
You agree to use our website only for lawful purposes and in a way that does not:
- Infringe on the rights of others
- Violate any applicable laws or regulations
- Interfere with or disrupt the website or servers
- Attempt to gain unauthorized access to any part of the website
Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, current, or error-free. Prices are subject to change without notice.
Orders and Payment
- All orders are subject to product availability
- We reserve the right to refuse or cancel any order
- Payment must be received before order processing
- Prices are in PKR (Pakistani Rupees) unless otherwise stated
- We accept various payment methods as displayed on our website
Shipping and Delivery
- Delivery times are estimates and not guaranteed
- Shipping costs are calculated at checkout
- Risk of loss and title pass to you upon delivery
- You are responsible for providing accurate shipping information
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Hi-Tek Computers and is protected by copyright and trademark laws.
Limitation of Liability
Hi-Tek Computers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms and Conditions, please contact us:
Hi-Tek Computers
Phone: +92-333-2673177
Email: info@hitechcomputers.com